Licensed pharmacies, clearly explained.
This page sets out who fills a prescription written through the Platform, how the pharmacies relate to the medical group and the management company, and your right to choose another pharmacy.
Who fills your prescription.
Prescriptions written through the Platform are filled by state-licensed pharmacies, including 503A compounding pharmacies, in our fulfillment network.
Fulfillment network
State-licensed pharmacies, 503A compounding included
See which states are open on the state availability page.
Compounding specialty
Our fulfillment network's state-licensed pharmacies, including 503A compounding pharmacies, prepare patient-specific prescriptions written by licensed providers.
Inspection and BAA
Questions about a pharmacy's inspection history or Business Associate Agreement status can be sent to the compliance contact below.
How the management company, the medical group, and the pharmacies fit together.
The Pep Club runs on the standard split for healthcare software: a management services organization on one side, a separately owned medical group on the other, and state-licensed pharmacies, including 503A compounding pharmacies, separate from both. Knowing how these entities connect should be straightforward for patients.
Separate entities by design
The Pep Club Inc. is the management services organization. It does not practice medicine: it provides technology, marketing, payment, and administrative support.
Arora Health (the Group) is the separately owned professional entity. The Group and the providers it engages deliver the clinical services offered through the Platform, and the clinical decisions are theirs alone.
A state opens on the Platform only when a provider is licensed there and a pharmacy in our fulfillment network holds a verified active license there. The current footprint is in the state-footprint note below.
No volume-based compensation
Compensation is never tied to the volume of prescriptions written or to routing a prescription to any specific pharmacy.
Your right to choose a pharmacy
Any prescription written by a Pep Club physician can be filled at a pharmacy of your choosing. That right is never conditioned on using a pharmacy in our fulfillment network.
Disclosed before any prescription
The pharmacy relationship and your right to fill elsewhere are disclosed to you in a pharmacy disclosure you must sign before a physician can write a prescription. In it, you also acknowledge that your prescription data is shared with the pharmacy that fills it.
Compliance contact. Questions about the pharmacies in our fulfillment network, inspection history, BAA status, or routing rules can be directed to compliance@thepepclub.com. We acknowledge within two business days.
State footprint. A state opens only when a provider and a pharmacy in our fulfillment network both hold a verified active license there, and a patient in a state that is not open cannot book a consultation. No state meets both conditions today, so no state is open. Eligibility always confirms your state before signup.
Transparency. This page describes how the technology, clinical, and fulfillment entities behind the Platform relate to one another. Questions it does not cover can go to the compliance contact above.
Transparency should be the baseline.
This page sets out how the entities in our care model fit together. If you need more detail than it provides, we welcome the question.
See panels and pricing