Get in touch

The fastest way to reach a physician is the in-portal Messages page after you sign up. Email and phone channels listed below are for general support, billing, and administrative concerns.

1.Patient support

Email: hello@thepepclub.com For medical concerns and prescription questions, please message your prescribing physician through the in-portal Messages page. Medical questions are routed to a licensed physician for review.

2.Business address

DRAFT - awaiting ops to provide finalized address. LegitScript requires a working physical business address tied to the MSO entity. The address will be published here before LegitScript submission.

3.Toll-free phone

DRAFT - awaiting ops to provision the routed number with a documented call-back SLA. LegitScript reviewers may dial the number during certification review; the line must connect to a human or have a clearly-disclosed call-back commitment.

4.Hours of operation

DRAFT - awaiting ops. Patient-support email is monitored business hours, Monday to Friday. Telehealth consultations follow the prescribing physician's posted availability.

5.Compounded-product notice

All medications prescribed through The Pep Club are compounded preparations prepared and dispensed by a licensed compounding pharmacy under U.S.-licensed physician supervision. Compounded medications are not interchangeable with the brand-name medications they may reference. Compounded prescriptions are filled by an accredited 503A compounding pharmacy partner.

6.Privacy and data requests

privacy@thepepclub.com (placeholder; routed mailbox to be provisioned by ops). See the Privacy Policy for the full process and timing for data-subject requests.

7.Press inquiries

press@thepepclub.com (placeholder; routed mailbox to be provisioned by ops).